KUBE TERMS AND CONDITIONS

Your attention is drawn to Our terms and conditions (Terms) below. The Contract between Us and You is subject to these Terms. Please read these Terms carefully before You submit Your Order to Us. These Terms explain who We are, how We will provide the Services and Goods, how You or We may end the Contract, and other important information. We have tried to make these Terms as clear and easy to read as possible. However, if You do have any questions please contact Us and We will be happy to help. Nothing in these Terms will affect Your statutory rights as a consumer.

1.Definitions

1.1 In these Terms when We use the following words they have the following meanings:

Appliances means any “white goods” such as fridges, stoves, wine coolers etc.

Contract means the contract between You and Us for the supply of Goods and Services. This is set out in clause 3.1.

Deposit means a percentage of the Price unless We have agreed a different amount with You in Writing.

Goods means any goods supplied by Us to You under the Contract which are set out in the Order Form. When We refer to Goods this includes any Appliances in the Order Form unless We say otherwise.

Order means an order made by You for the supply of Goods and / or Services by Us which is then subject to these Terms.

Order Form means the order form setting out details of Your Order.

Price means the price of the Goods and Services. This includes delivery charges and VAT.

Property means Your address or any other address in the Order Form at which the Goods are to be delivered for installation (whether by Us in providing the Services or by You).

Services means the installation and the fitting of the Goods at the Property by Us, or our nominated sub contractor, if this forms part of the Contract. It may also include removal of any existing kitchen units and appliances from the Property if this has been agreed between Us and You.

We / Us / Our means KUBE which is a trading name of Sperber Ltd. with whom You enter into the Contract. The company details are as set out in the Contract documents.

Writing means letter (however delivered) or email. You / Your means the person who places an Order with Us and enters into the Contract with Us.

2. Design and Measurements

2.1 We will help You to design Your perfect kitchen. Our designer will attend at Your property in order to discuss Your requirements and to take measurements. We will then provide to you a plan which will show the layout and measurements of Your kitchen. You may then make proposed amendments to the plan and agree the final design with Us. Once the final plan has been issued to You, You must approve and authorise the same. Please refer to paragraph 2.4 below.

2.2 The plans or designs We prepare for You in are, and remain at all times, Our property. You may not copy or reproduce them at any time without Our written consent for You to do so.

2.3 If You are supplying or sourcing Appliances from elsewhere, or if You are keeping some existing Appliances in place, in order that We can ensure that these Appliances will fit with the kitchen design and measurements, it is important that You provide us with the technical specifications and model numbers.

2.4 You are wholly responsible for ensuring that the design plans are correct and by signing off the same You accept this as the final design and measurements. Your kitchen will be made specifically to these measurements. It is important that the details of any Appliances in clause 2.3 are correct and that You do not change these, or otherwise alter the layout and design of Your kitchen space, in any way. We will not be able to accept the return of any of Goods if the measurements prove to be inaccurate as a result of any subsequent changes You make to the Appliances, or to the room. If We cannot carry out the Services as a result, We will not be responsible and We may terminate the Contract in which event the provisions of clauses 10.1 and 10.2 will apply.

3. Our Contract with You

3.1 A Contract will only be formed with You once: (a) You have signed the Order Form and submitted it to Us; and (b) You have paid Us the Deposit.

3.2 If We are unable to accept Your Order We shall notify You in Writing as soon as reasonably possible. If this happens, We will refund You the Deposit paid to the same payment method.

3.3 Once a contract has been entered into between You and Us, We will order Your Goods from Our manufacturers in Germany. Please note that the Goods (excluding any Appliances) that comprise Your Order are made bespoke to Your specifications and design, and We will begin to incur expenses with the manufacturers as a result. Please note that we will advise the expected delivery week at the time of ordering, but this can take up to a maximum of twelve weeks from the date of the Contract for the Goods to be supplied from Germany.

3.4 Any images of the Goods on Our website or in any literature We provide are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that the colours accurately reflects the colour of the Goods and as such the Goods may vary slightly from those images.

3.5 You should note that where Goods comprise natural products, the look, texture and finish of the Goods may vary. In particular, granite may be subject to changes in colour due to its natural properties and painted goods may experience colouration differences from the colour swatch to the final finish.

4. Making changes to the Contract

4.1 After a Contract has been entered into, You may ask Us to make changes to the Goods You have Ordered. If You wish to do this, You should contact Us as soon as possible. We cannot guarantee that We can accept Your requested changes, but if We are able to accept them, We will let You know about any changes to the Price or the timing of the delivery of the Goods and / or Services and ask You to confirm whether or not You want to go ahead with the change. If We cannot make the changes You request or the consequences of doing so are not acceptable to You, You may consider ending the Contract in which case clause 9.5 will apply which means We will be able to claim payment from You for the losses We incur as a result.

4.2 We will not make any changes to the Goods after a Contract has been entered into unless this is necessary because of a change in design or materials by Our manufacturers in Germany. If this happens, We will let you know. If the changes are minor, an update on design or improve the Goods You cannot end the Contract because of this, but if the changes are material, You can terminate the Contract in which case please see clause 9.4.

4.3. If We require further information from You to enable Us to fulfil the Contract, We will contact You to ask for this information. If You do not, within a reasonable time of Us asking for it, provide Us with this information, or You provide Us with incomplete or incorrect information, We may either end the Contract (in which case please see clauses 10.1 and 10.2) or make an additional charge of a reasonable sum to compensate Us for any extra work that is required as a result. We will not be responsible for providing the Goods or Services late, or not providing any part of them, if this is caused by You not giving Us the information We need within a reasonable time of Us asking for it.

5. Delivery of Goods and providing the Services

5.1 The cost of delivery of the Goods is included in the Price.

5.2 If the Contract only provides for Us to supply Goods, and not any Services, We will deliver the Goods as soon as We can do so. We will contact You within 30 days of the date the Contract is entered into to agree a date for delivery which can be up to a maximum of three months from the date of the contract.

5.3 You have legal rights if We deliver any Goods late. If we miss the delivery deadline date for any Goods then You may treat the Contract as at an end straight away if either: (a) We have refused to deliver the Goods; or (b) delivery within the delivery deadline date was essential (taking into account all relevant circumstances).

5.4 If You do not wish to treat the Contract as at an end straight away as a result of late delivery, or do not have the right to do so under Clause 5.3, You can give Us a new deadline for delivery. This new deadline date must be reasonable given all circumstances. You can treat the Contract as at an end if We then do not meet the new deadline.

5.5 Goods will be Your 1responsibility from the time We deliver the Goods to the Property.

5.6 You will own the Goods once We have received payment in full. Until We have received full payment We continue to own the Goods.

5.7 If the Contract is for the delivery of Goods and also for Us to perform the Services, We will contact You within 30 days of the date the Contract is entered into to agree a date for the Services to commence with. We will also let You know at this time how long We expect it will take for Us to complete the Services.

5.8 If the delivery of the Goods and / or the performance of the Services is affected by an event outside Our control then We will contact You as soon as possible to let You know and We will take all steps We reasonably can to minimise the effect of the delay. Provided We do this We will not be liable for delays caused by the event outside Our control and We will not accept cancellation of the Contract although if there is a risk of substantial delay, You may contact Us to end the contract in which case please see clause 8.4.

5.9 If You are not available to accept delivery of the Goods on the date agreed with You, or if the Contract is for Us to provide the Services to You at Your Property and You do not allow Us access to Your Property as arranged on that date (and You do not have a good reason for this), We will charge You the additional reasonable costs incurred by Us as a result which will include any charges made to Us by our distribution partners.

5.10 If, despite Our reasonable efforts, We are unable to contact You, or to agree a new delivery date or re-arrange access to Your Property to begin the Services, We may end the Contract and clauses 9.1 and 9.2 will apply.

5.11 You are responsible for ensuring that adequate access is available to the Property to enable Us to deliver the Goods and for providing a safe means of access from the public highway to the Property. We may charge You additional costs incurred by Us should adequate and safe access not be possible, and if this should mean that We are unable to deliver the Goods fully or at all, despite Our reasonable efforts, We may end the Contract and clauses 10.1 and 10.2 will apply.

5.12 If We have agreed with you in the Contract that as part of the Services We are to remove any existing kitchen units or Appliances from the Property, We give no guarantee that the items removed will be in good or usable condition after completion of the removal works and accept no liability or responsibility for any damage caused to these items. We recommend that if You wish to reuse any existing items or Appliances that the removal is undertaken by You before the agreed date for delivery and beginning the Services. It is Your responsibility to ensure that the items and Appliances are removed, and the area of the Property in which the installation is to be carried out under the Services is clear, by the date agreed for the commencement of the Services. Please note the contents of clause 5.10.

5.13 if the Contract includes that We will undertake the Services, it is Your responsibility to ensure that: (a) sufficient space is available to enable Us to carry out the Services; (b) adequate electricity power supplies are provided; (c) We have safe, clear and unobstructed access to both inside and outside the Property during the period in which the Services are to be undertaken.

5.14 Whilst We will perform the Services in line with Our duty to do so with reasonable skill and care, We cannot guarantee that superficial damage will not be caused to wallpaper, paintwork, and other items of décor in the immediate vicinity. The repair of any damage or replacement of any items will be Your responsibility.

5.15 In the event that We have agreed with You in the Contract that the Services includes removal of existing kitchen units and appliances by Us, should We find having done so that additional time will be required, or additional work must be carried out to ensure that the Property is suitable and safe for the installation of the new Goods, We shall advise You of the same as soon as it is reasonably practicable to do so. If the work is such that a significant amount of extra time will be required, then We reserve the right to charge for such additional works and to increase the Price accordingly. We shall attempt to agree the increase in the Price with You in advance but in the event that We are unable to do so the increase will be at Our discretion provided always that any increase will be wholly reasonable under all the circumstances and at Our standard charges.

5.16 We will make good any damage to the Property caused as a result of Our negligence but in the event that such damage is as a result of any inherent defect in the Property, its construction, or makeup, We shall not be liable for any repair or mend of the same, although We may at Our sole and absolute discretion agree to do so (if so instructed and agreed by You), upon receipt of payment for the same. In such an instance, such increase in payment shall constitute an increase in the Price.

5.17 You should ensure that all possible obstructions including, but not limited to, curtains, blinds, ornaments, and other personal interior and exterior possessions and effects within the immediate vicinity of where the Services are to be carried out are removed. We do not accept any responsibility for any damage caused to such personal possessions and effects where You have not done this unless such damage shall be caused as a result of Our negligence.

5.18 If We have not agreed with You in the Contract that We will remove existing kitchen units and Appliances, it is Your responsibility to ensure that these are all removed before We attend on the date agreed with You to begin to undertake the Services (please note however the content of clause 5.19). If You do not do so, this will mean that we incur additional work and time for Us to remove these items. We reserve the right to charge for such additional works and to increase the Price accordingly. We shall attempt to agree the increase in the Price with You in advance but in the event that We are unable to do so the increase will be at Our discretion provided always that any increase will be wholly reasonable under all the circumstances and at Our standard charges.

5.19 We recommend that where You are to remove Your existing kitchen units and Appliances Yourself, You do not do so until We have contacted You to agree a date for Us to attend to undertake the Services and to fit Your new kitchen and that items and equipment You need are not removed before the date We are to attend. We will not be liable if You fail to do this and are left without kitchen units, appliances, or equipment as a result.

5.20 We may suspend the provision of the Goods and / or Services if You do not pay. If You do not pay us for the Goods or the Services when You are supposed to (please see clause 6.2) and You still do not make payment within 7 days of Us reminding You that payment is due, We may suspend supply of the Goods and / or Services until You have paid Us the outstanding amounts. We will contact You to tell You this. We can also charge You interest on Your overdue payments (please see clause 6.4).

5.21 We may subcontract the provision of the Services to a third party contractor but We will be responsible for this third party’s actions and work undertaken.

6. Price and payment

6.1 You agree to pay to Us the Price set out in the Order and the Contract, together with any subsequently agreed variations (please see clause 4) or additions (please see clauses 5.9, 5.11, 5.15, 5.16 and 5.18).

6.2 In accordance with clause 3.1, Your Deposit must be paid to Us before the Contract is entered into. You then agree to pay the balance of the Price before We order the Goods from our supplier in Germany. We will endeavour to let You know as much in advance of the date We will require the balance of the Price to be paid. Please note that We will not order the Goods until We have payment of the Price in full and We will not be responsible for providing the Goods or Services late if this is caused by You not making full payment of the Price within the time or on the date We give to You.

6.3 The payment by You of a balance is confirmation that an order has been placed with Us and represents a binding obligation by You the Customer to purchase the product and/or any Services from Us that have been agreed and are set out on the order form.

6.4 Following payment of your deposit, your bespoke order will be placed with manufacturers and in the event of You the Customer seeking to cancel this agreement for whatever reason, We reserve the right at our sole discretion to retain some or all of any monies paid by way of a deposit or balance against the works commissioned on behalf of You.

6.5 In the event We retain some or all of the deposit or balance, You acknowledge that such retention is reasonable, necessary and proportionate to compensate Us either in full or in part against any losses which it incurs as a result of any cancellation or purported cancellation of this order. KUBE Kitchens are Authorised and regulated by the Financial Conduct Authority.

7. Your rights to end the Contract

7.1 If We enter into the Contract with You either away from our showroom premises or by email, You have a 14 day cooling off period which begins from the day after the date the Contract was entered into (Cancellation Period). The Contract will be entered into when We confirm acceptance of the Order in line with the provisions in clause 3.1. Please note that this 14-day cooling off period does not apply when You enter into the Contract with Us at our premises.

7.2 If You decide to cancel the Contract during the Cancellation Period (as set out in clause 7.1) then You must inform Us of Your decision to do so by: (a) Emailing us at chester.showroom@kubekitchens.co.uk; (b) By telephone on 01244 820333; (c) In a letter addressed to Us at Our address given in the Contract details. Whichever option You chose, You should always include Your name and Your address.

7.3 If You cancel the Contract under the provisions of paragraphs 7.1 and 7.2, We will refund to You the Deposit paid and any other money You may have paid within fourteen days.

7.4 You can cancel the Contract if either of the following apply at any time: (a) there is a risk that supply of the Goods and / or Services may be significantly delayed because of events outside Our control (please see clause 5.8). Please note however that We will not agree to a cancellation where the same is due to an event outside Our control where the delay is not significant given all the circumstances; or (b) We have notified You of a material change which You do not accept (please see clause 4.2); or (c) You have a legal right to end the Contract because of something We have done wrong (including because we have delivered late (please see clauses 5.3 and 5.4).

7.5 If clauses 7.1 or 7.4 do not apply, You are still entitled to end the Contract before it is completed, but You will have to pay Us compensation. If you want to end the Contract before it is completed where We are not at fault the Contract will end immediately and we will charge You reasonable compensation for the net costs and losses We incur as a result of Your ending the Contract. This will mean that We may retain the Deposit but it is likely that our net costs and losses will exceed the amount of the Deposit and We will be entitled to claim the difference from You.

8. Our rights to end the Contract

8.1 We may end the Contract if You break it, which will be if: (a) You do not make any payment to Us when it is due and You still do not make payment within 7 days of Us reminding You that payment is due; (b) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary (please see clause 5); (c) You do not, within a reasonable time, allow Us to deliver the Goods to You (please see clause 5.10); (d) You do not, within a reasonable time, allow Us access to Your Property to supply the Services (please see clause 5.11); or (e) The measurements you supply or confirm to Us under clause 2.5 are inaccurate such that We are unable to properly fulfil and complete the Services.

8.2 If We end the Contract in the situations set out in Clause 9.1 We are entitled to reasonable compensation from You for the net costs and losses We will incur as a result of Your breaking the contract.

9. Our legal obligations

9.1 We are under a legal duty to supply Goods and Services that are in conformity with the Contract. We will ensure that: (a) the Goods supplied to You are as described, fit for purpose and of satisfactory quality; and (b) The Services We provide are carried out with reasonable care and skill.

9.2 As a goodwill gesture, we warrant to You that the Goods (excluding Appliances) will not have a manufacturing defect for ten years from the date they are delivered to You. This does not apply however: (a) to defects or damage caused as a result of your, or anyone else’s, deliberate or negligent act causing damage to the Goods or part of the Goods or as a result of misuse; or (b) where the Goods comprise lighting or electrical items, sinks or taps which have a two-year warranty.

9.3 If under the Contract We are to supply Appliances, You should ensure that You take out the free manufacturer’s warranty.

9.4 Where We provide the Services to You as part of the Contract, we warrant the dry-fit installation work undertaken for twelve months from the date of completion of the Services. Any works sub-contracted to the installer by the customer will be covered by the installer and/or any governing body such as, but not limited to, Gas Safe for gas related works and NICEIC for electrics.

9.5 Nothing in these Terms affects Your legal rights.

9.6 If You have a problem with either the Goods or the Services, We ask that You contact Us in the first instance and We will endeavour to work with You to resolve any problems.

10. Our responsibility for loss or damage suffered by You

10.1 If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breaking the Contract or Our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and You knew it might happen, for example, if You discussed it with Us before or at the time the Contract was entered into.

10.2 We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of Your legal rights including the right to receive Goods which are as described, of satisfactory quality, supplied with reasonable skill and care and, where installed by us, correctly installed, and for defective products under the Consumer Protection Act 1987.

10.3 We only supply the Goods and Services for domestic and private use. If You use the Goods for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Personal Information

11.1 We are the controller of your personal data. To read the full KUBE Kitchens customer privacy notice, please visit our website at www.kubekitchens.co.uk/privacy-policy or click the link here. This privacy notice tells you what to expect us to do with your personal information and forms part of this contract. A printed copy of the privacy policy is available upon request.

12. Win a Kitchen Prize Draw

12.1 This promotion is open to residents of Great Britain aged 18 or over, excluding employees of the Promoter or anyone professionally connected with this promotion.

12.2 To enter, you must be one of the first 25 customers to place a full KUBE kitchen order at the KUBE Dulwich showroom before the closing date. Automatic entry into the prize draw. No purchase is required.

12.3 A maximum of one valid entry per household will be accepted. Previous prize winners and bulk entries will not be accepted.

12.4 Start Date: The prize draw starts on the 29th June 2026.

12.5 Closing Date: The prize draw ends on the 31st August 2026.

12.6 The Promoter reserves the right to terminate the prize draw at any time.

12.7 There is one prize available, consisting of a refund up to the value of £6,000 against a KUBE kitchen order. The prize value can be redeemed against kitchen cabinets, worktops, appliances, and a sink and tap. Installation and removal of an existing kitchen are not included. The prize must be redeemed as a single refund value, and cannot be exchanged.

12.8 Should the total value of the kitchen exceed £6,000, any remaining balance will not be refunded. Any unused value against the £6,000 prize will not be exchanged for cash or credit.

12.9 The refund up to the value of £6,000 will be made against the original payment method only.

12.10 One winner will be drawn at random from all valid entries. Winners will be notified by telephone and email within 14 days of the closing date.

12.11 If a winner cannot accept the prize, refuses the prize, or cannot be contacted within 14 days of the draw, the Promoter reserves the right to redraw and award the prize to an alternative winner.

12.12 The prize draw will be independently supervised. The result is final, and no correspondence will be entered into.

12.13 Details of the winners (name and showroom) will be available for six weeks after each month-end by sending a self-addressed stamped envelope to KUBE Kitchens, Floor 5, Spotland Bridge Mill, Mellor Street, Rochdale, OL11 5BU. Requests must be received on or after the last day of each month.

12.14 The Promoter reserves the right to refuse or remove any entry for any reason. Entrants are responsible for ensuring their contact information is accurate and compliant with these terms.

12.15 The prize is as stated, non-transferable, and no cash alternative is available. If necessary, the Promoter reserves the right to substitute the prize with one of equal or greater value.

12.16 The Promoter reserves the right to cancel, amend, terminate, or temporarily suspend this promotion in the event of unforeseen circumstances or technical issues beyond its reasonable control, without liability.

12.17 By entering, participants agree to be bound by these terms and conditions. Failure to comply may result in forfeiture of the prize.

12.18 By entering the promotion, winners agree to their name, showroom and photographs and videos of the kitchen to be used for marketing purposes, including but not limited to social media and in-showroom communications.

12.19 This promotion and these terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

13. Win an AEG Grill Plate Terms and Conditions

13.1. This prize draw is open to residents of Great Britain aged 18 or over, excluding employees of the Promoter or anyone professionally connected with this prize draw.

13.2. To enter, like the prize draw post, share to your stories, tag a friend in the comments, and tell us what you would cook on the grill plate. All four actions must be completed to constitute a valid entry.

13.3. Each tag of a different friend will constitute one additional entry. Entries tagging the same friend more than once will not be accepted as additional entries.

13.4. Start Date: The prize draw starts on the 1st May 2026.

13.5. Closing Date: The prize draw ends on the 10th May 2026.

13.6. The Promoter reserves the right to terminate the prize draw at any time.

13.7. There is one prize available, consisting of an AEG grill plate for induction hobs as seen in the prize draw post. No cash alternative is available and the prize is non-transferable.

13.8. One winner will be drawn at random from all valid entries. The winner will be notified by direct message and/or comment within 7 days of the closing date.

13.9. If a winner cannot accept the prize, refuses the prize, or cannot be contacted within 14 days of the draw, the Promoter reserves the right to redraw and award the prize to an alternative winner.

13.10. The prize draw will be independently supervised. The result is final, and no correspondence will be entered into.

13.11. Details of the winners (account handle) will be available for six weeks after the closing date by sending a written request to KUBE Kitchens, Floor 5, Spotland Bridge Mill, Mellor Street, Rochdale, OL11 5BU.

13.12. Proof of submitting an entry is not proof of receipt. The Promoter is not responsible for entries that are delayed, incomplete, corrupted, or otherwise not received. Entries submitted by any other method will not be accepted.

13.13. The Promoter reserves the right to refuse or remove any entry for any reason. Entrants are responsible for ensuring their contact information is accurate and compliant with these terms.

13.14. The Promoter reserves the right to cancel, amend, terminate, or temporarily suspend this prize draw in the event of unforeseen circumstances or technical issues beyond its reasonable control, without liability.

13.15. By entering, participants agree to be bound by these terms and conditions. Failure to comply may result in forfeiture of the prize.

13.16. By entering the prize draw, winners agree for their account handle details and related imagery to be used for marketing purposes, including but not limited to use on social media and in-showroom communications.

13.17. This prize draw and these terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

14. Other important terms

14.1 We may transfer Our rights and obligations under these Terms to another organisation. We will always tell You in Writing if this happens and We will ensure that the transfer will not affect Your rights under the Contract.

14.2 The Contract is between You and Us. No other person shall have any rights to enforce any of its Terms.

14.3 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

14.4 If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking the Contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

14.5 These Terms are governed by English law.

13.6 You or We can bring legal proceedings in respect of the Contract in the English courts. If You live in Scotland You can bring legal proceedings in either the Scottish or the English courts. If You live in Northern Ireland You can bring legal proceedings in either the Northern Irish or the English courts.

KUBE BEDROOM PRODUCTS

1.Definitions

1.1 In these Terms when We use the following words they have the following meanings:

Accessories means any lighting, electrical item or other third-party accessory included in the Order Form which is not manufactured by Raumplus.

Contract means the contract between You and Us for the supply of Goods and Services. This is set out in clause 3.1.

Deposit means a percentage of the Price unless We have agreed a different amount with You in Writing.

Goods means the bedroom furniture, fitted wardrobe systems, sliding-door systems and associated products supplied by Us to You under the Contract and set out in the Order Form. The Goods are manufactured by Raumplus unless the Order Form states otherwise. When We refer to Goods this includes any Accessories in the Order Form unless We say otherwise.

Order means an order made by You for the supply of Goods and / or Services by Us which is then subject to these Terms.

Order Form means the order form setting out details of Your Order.

Price means the price of the Goods and Services. This includes delivery charges and VAT.

Property means Your address or any other address in the Order Form at which the Goods are to be delivered for installation (whether by Us in providing the Services or by You).

Services means the installation and fitting of the Goods at the Property by Us, or Our nominated subcontractor, if this forms part of the Contract. It may also include removal of existing bedroom furniture, wardrobes, fittings or accessories from the Property if this has been agreed between Us and You.

We / Us / Our means KUBE which is a trading name of Sperber Ltd. with whom You enter into the Contract. The company details are as set out in the Contract documents.

Raumplus means Raumplus GmbH & Co. KG, the Bremen-based manufacturer of the principal bedroom Goods and a company owned by nobilia.

Writing means letter (however delivered) or email. You / Your means the person who places an Order with Us and enters into the Contract with Us.

2. Design and Measurements

2.1 We will help You to design Your bedroom furniture and storage solution. Our designer may attend at Your Property in order to discuss Your requirements and take measurements. We will then provide You with a plan showing the proposed layout and measurements. You may propose amendments and agree the final design with Us. Once the final plan has been issued to You, You must approve and authorise it. Please refer to clause 2.4 below.

2.2 The plans or designs We prepare for You in are, and remain at all times, Our property. You may not copy or reproduce them at any time without Our written consent for You to do so.

2.3 If You are supplying or sourcing any Accessories or other items from elsewhere, or keeping existing items in place, it is important that You provide Us with their full technical specifications and dimensions so that We can assess whether they are compatible with the bedroom design and measurements.

2.4 You are responsible for checking that the final design plans are correct. By signing them off, You accept the design and measurements. The Goods will be made specifically to the approved design and measurements. You must not subsequently alter the room, walls, floors, ceilings, access arrangements or any third-party items on which the design depends. We cannot accept the return of bespoke Goods where measurements prove inaccurate because of information supplied by You or subsequent changes made by You. If We cannot carry out the Services as a result, We will not be responsible and may terminate the Contract, in which case clauses 10.1 and 10.2 will apply.

3. Our Contract with You

3.1 A Contract will only be formed with You once: (a) You have signed the Order Form and submitted it to Us; and (b) You have paid Us the Deposit.

3.2 If We are unable to accept Your Order We shall notify You in Writing as soon as reasonably possible. If this happens, We will refund You the Deposit paid to the same payment method.

3.3 Once a Contract has been entered into between You and Us, We will order the Goods from Raumplus in Germany. The Goods, excluding any third-party Accessories, are made bespoke to Your approved specifications and design, and We will begin to incur expense with Raumplus as a result. We will advise the expected lead time when the Order is placed. A more accurate date will be given as your. Goods are dispatched from Raumplus.

3.3A Because the Raumplus Goods are made to Your individual specification, they may not be suitable for resale. Where You ask Us to begin work or incur costs during any statutory cancellation period, We may ask You to make an express request and acknowledge responsibility for reasonable costs incurred up to the date of a valid cancellation, to the extent permitted by law.

3.4 Any images of the Goods on Our website or in any literature supplied by Us or Raumplus are for illustrative purposes only. Although reasonable efforts are made to display colours and finishes accurately, screens, samples and showroom displays may not reproduce the final Goods exactly and minor differences may occur.

3.5 Variations in colour, shade, texture, and finish may occur between material batches due to manufacturing processes, raw material differences, and production tolerances.

These possible variations mean finished products including, MDF, chipboard, glass, lacquered and metal items.

Whilst every effort is made to maintain consistency, exact matching cannot be guaranteed, and such variations shall not be deemed a defect or grounds for claim.

4. Making changes to the Contract

4.2 We will not make changes to the Goods after a Contract has been entered into unless this is necessary because of a change in design, specification, components or materials by Raumplus or another relevant manufacturer. If this happens, We will let You know. If a change is minor, is an update to the design, or improves the Goods without materially affecting their appearance or function, You cannot end the Contract because of it. If a change is material, You may terminate the Contract, in which case clause 7.4 applies.

5. Delivery of Goods and providing the Services

5.1 The cost of delivery of the Goods is included in the Price.

5.5 Goods will be Your responsibility from the time We deliver the Goods to the Property.

5.6 You will own the Goods once We have received payment in full. Until We have received full payment We continue to own the Goods.

5.12 If We have agreed in the Contract that, as part of the Services, We are to remove existing bedroom furniture, wardrobes, fittings or Accessories from the Property, We cannot guarantee that items removed will remain in good or usable condition and accept no liability for damage to those items except where caused by Our negligence. If You wish to reuse any existing item, We recommend that You arrange its removal before the agreed delivery and installation date. It is Your responsibility to ensure that the installation area is clear by the agreed date. Please also see clause 5.10.

5.13 If the Contract includes Services, it is Your responsibility to ensure that: (a) sufficient clear space is available for installation and storage of the Goods; (b) adequate electricity supplies are available where required for lighting or powered mechanisms; (c) the room is dry, structurally suitable and maintained at appropriate environmental conditions; and (d) We have safe, clear and unobstructed access inside and outside the Property throughout the installation period.

5.15 Where the Services include removal of existing bedroom furniture, wardrobes, fittings or Accessories, and We discover that additional work or time is required to make the Property safe and suitable for installation, We will advise You as soon as reasonably practicable. We may charge a reasonable additional amount for that work and will try to agree the increase in the Price with You in advance.

5.18 If We have not agreed in the Contract to remove existing bedroom furniture, wardrobes, fittings or Accessories, You must remove them before the agreed installation date. If You do not, We may undertake additional removal work where practicable and charge a reasonable additional amount, or suspend the Services until the area is ready.

5.19 We recommend that You do not remove essential existing bedroom storage or fittings until We have confirmed the delivery and installation date. We will not be liable for inconvenience or loss of use caused by premature removal unless the delay is Our fault and such loss is legally recoverable.

5.21 We may subcontract the provision of the Services to a third party contractor but We will be responsible for this third party’s actions and work undertaken.

6. Price and payment

6.2 In accordance with clause 3.1, Your Deposit must be paid before the Contract is entered into. You then agree to pay the balance of the Price before We place the bespoke Goods into manufacture with Raumplus or another supplier. We will endeavour to give You reasonable advance notice of the payment date. We will not order or release the Goods for manufacture until payment is received in full and will not be responsible for delay caused by Your failure to pay on time.

6.4 Following payment of Your Deposit, work may begin on the bespoke design and preparation of Your Order. Once the balance is paid and the bespoke Goods are placed into manufacture, We and Raumplus may incur substantial and non-recoverable costs. If You seek to cancel other than under a legal right to do so, We may retain sums paid and/or recover reasonable net costs and losses incurred as a result, subject to applicable consumer law.

6.5 Any retention of sums paid or claim for additional payment following cancellation will be limited to an amount that is reasonable and proportionate to Our actual net costs and losses. KUBE Kitchens is authorised and regulated by the Financial Conduct Authority where this is relevant to any regulated credit activity.

7. Your rights to end the Contract

7.3 If You cancel the Contract under the provisions of paragraphs 7.1 and 7.2, We will refund to You the Deposit paid and any other money You may have paid within fourteen days.

8. Our rights to end the Contract

9. Our legal obligations

9.2 The Bedroom goods supplied under this contract are covered by a manufacturer's guarantee provided directly by Raumplus for a period of 10 years from the date of delivery, against defects arising solely from defective design, workmanship or materials, provided the goods have been put to proper use and maintained in accordance with the care instructions provided.

RAUMPLUS WARRANTY CONDITIONS

We take responsibility for our work!

Raumplus GmbH is convinced of the quality of its products and of the materials used. As the special service of a manufacturer of exclusive closet and room divider solutions we offer our clients a comprehensive manufacturer’s warranty, parts of which apply independent of statutory warranty obligations. Raumplus GmbH offers purchasers a 10 year warranty covering any construction, manufacturing and workmanship defects of newly manufactured products occurring within this period and in accordance with the warranty conditions below.

1. Scope of warranty: Should the end customer purchase Raumplus products whose components were cut to size and assembled directly by Raumplus GmbH as the manufacturer at its works to create a closet system, room divider, sliding doors, etc., then Raumplus GmbH shall, where installation is carried out professionally and correctly, grant a 10 year warranty on:

Roller technology
Raumplus hinges
Sliding door functions
Basic frame constructions
Aluminium profiles
Connection technology
Workmanship of the edges of closet sides and floors

Should the end customer only purchase Raumplus product components via a Raumplus specialist dealer which are cut to size by the specialist dealer or a third party and then assembled to create a closet system, room divider, sliding doors, etc., then Raumplus GmbH shall grant a 10 year warranty on:

Roller technology
Raumplus hinges
Aluminium profiles
Raumplus connection technology

Under no circumstances shall the warranty cover components which have no direct relationship to the basic and/or frame constructions of Raumplus products.

The warranty shall exclude in particular any and all materials used to manufacture closet systems, room dividers, sliding doors, etc. such as, for e.g., chipboard, wood, wood veneer, mirrored and glass surfaces or any other materials insofar as they are not explicitly stated in Sect. 1. above. Important: This manufacturer’s warranty shall apply expressly in addition to and independent of the statutory and/ or contractual warranty of the vendor. It shall apply following expiry of the statutory warranty period. It shall, however, be excluded should the purchaser make a claim on the vendor based on the statutory or contractual warranty which relates to the same defect. The purchaser’s warranty rights vis-à-vis the vendor shall thus not be affected by this warranty.

2. The warranty claim shall exist against Raumplus GmbH as the manufacturer. Warranty claims shall be asserted via the Raumplus specialist dealer from whom the product was purchased. The products must be made available for appraisal of the warranty claim and for remedying of defects. The customer shall not have any claim to reimbursement of costs arising in connection with assertion of his warranty claim (such as, for e.g., telephone and postage costs; travel costs; etc.) based on this manufacturer’s warranty if and insofar as Raumplus GmbH has not acted in breach of contract.

3. The warranty period shall commence upon delivery and acceptance of the product by the dealer to the customer and/or upon purchase of the Raumplus products by the customer.

4. This manufacturer’s warranty shall only apply to Raumplus products used, correctly operated, and installed by the customer in a private area. The manufacturer’s warranty shall not cover the following: Damages attributable to non-professional installation; excessive use and use for the purpose not intended; damages caused by accidents or acts of God; damages attributable to failure to observe Raumplus specifications within the scope of this warranty certificate; incorrect use; willful destruction; unauthorized interference by unauthorized persons or pets; transport or droppage damage; any and all kinds of soiling; damages to materials attributable to sharp, abrasive, or angular objects.

5. Raumplus GmbH shall provide a warranty on the products stated within the scope of the above-mentioned warranty. Should repair of the damage be possible, then this shall be carried out within the period of the warranty. Raumplus may, in this context, request the end customer to remove the components that need repair and mail them to Raumplus at their own cost. Following the repair Raumplus shall return the repaired components to the end customer, who will install them. The purchaser shall accept minor remaining visual defects. Should, at the purchaser’s request, the components that need repair be substituted by a specialist company or the Raumplus customer service, then the additional costs, etc. incurred must be borne by the purchaser. Should repair not be possible or cannot be reasonably expected from Raumplus GmbH on economic grounds, then the warranty object shall be substituted taking into consideration an appropriate fixed charge for usage equivalent to the product’s deterioration in value due to use by the user. Should substitution also no longer be possible or cannot be reasonably expected from Raumplus GmbH on economic grounds, then Raumplus GmbH shall replace the defective warranty object with a product that is as comparable and equivalent as possible. Raumplus GmbH shall have sole power to decide whether a defective product is repaired, substituted, or replaced. The warranty period shall not begin anew following repair, substitution, or replacement.

6. The purchaser’s claims arising from this manufacturer’s warranty may not be assigned without the consent of Raumplus GmbH.

7. This warranty shall only be effective vis-à-vis the original purchaser and if the purchase can be proved in the form of a receipt or invoice stating the specialist dealer; the date of purchase and the purchase price. 8. The following shall be excluded from the warranty: Damages attributable to usage outside of the private (non-commercial) domestic field or to external unauthorised interference.

Model-/Design-related characteristics.
Product-typical characteristics / Signs of use.
Wear and tear caused by excessive or improper use.
Material-related colour deviations not affecting functionality.

9. Components covered by the warranty granted by Raumplus GmbH in accordance with these provisions shall, within the above-mentioned warranty period, be replaced free of charge by Raumplus GmbH. Should, at the request of the purchaser, replacement of these components be carried out by a specialist company or the Raumplus customer service, then the costs incurred must be borne by the purchaser.

10. The warranty shall expire if the purchaser or any individual other than the Raumplus specialist dealer carries out repairs or alterations to the contractual object without the written permission of Raumplus GmbH.

11. By virtue of this warranty Raumplus GmbH shall only bear the costs directly incurred to remedy defects to the warranty object within the scope of these provisions; shall not, however, be liable for any consequential losses, e.g. loss of use, unless damages are wilfully or grossly negligently caused by Raumplus GmbH or Raumplus GmbH has a statutory liability towards the purchaser arising from negligent breach of the principal obligations of this warranty agreement. The statutory and/or contractual warranty rights of the purchaser vis-à-vis the vendor shall not be affected by this provision.

12. Insofar as Raumplus GmbH shall reject a warranty, then any claims arising from this warranty on the part of the customer shall fall under the statute of limitations within 6 months of receipt of the statement of rejection issued by Raumplus GmbH.

13. This warranty agreement shall be governed exclusively by the laws of the Federal Republic of Germany. The place of jurisdiction shall be Bremen. Warranty Claims Process - If you purchased your items from one of our showrooms then you should contact the showroom whom will be happy to help raise a claim on your warranty. If you purchased from our website then you should contact our central support team via 01618552740 (option4) or customer.services@kutchenhaus.co.uk

The company's own liability in connection with the goods is limited to the fitting services described in clause 8.1(d) above, and to defects in fitting arising from the company's own workmanship, for a period of 12 months from the date of completion of installation. This is separate from, and does not limit, the manufacturer's guarantee referred to in clause 11.1.

Where the goods comprise any third-party appliance or accessory not manufactured by Raumplus, the company's sole liability shall be for a period of 12 months from the date of delivery only, or such shorter period as reflects the relevant manufacturer's guaranteed product life.

9.4 Where We provide the Services, We warrant Our dry-fit installation workmanship for 12 months from completion. This is separate from, and does not limit or replace, the Raumplus manufacturer guarantee referred to in clause 9.2. Any additional works contracted directly between You and an installer are the installer's responsibility and may also be subject to requirements of a relevant competent-person scheme, such as Gas Safe or NICEIC where applicable.

9.5 Nothing in these Terms affects Your legal rights.

9.6 If You have a problem with the Goods or Services, please contact Us first. We will endeavour to help identify whether the issue concerns Our Services, a third-party Accessory, or a matter that may fall within the Raumplus manufacturer guarantee, without assuming liability that properly rests with the manufacturer.

10. Our responsibility for loss or damage suffered by You

10.1 If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of the Contract or failure to use reasonable care and skill, but We are not responsible for loss or damage that is not foreseeable. Any limitation applying to Us must not purport to limit, exclude or interfere with the separate manufacturer guarantee provided directly by Raumplus under clause 9.2.

11. Personal Information

11.1 We are the controller of Your personal data. To read the full KUBE Kitchens customer privacy notice, please visit Our website at www.kubekitchens.co.uk/privacy-policy. This privacy notice tells You what to expect Us to do with Your personal information and forms part of this Contract. A printed copy is available on request.

12. Other important terms

12.1 We may transfer Our rights and obligations under these Terms to another organisation. We will always tell You in Writing if this happens and We will ensure that the transfer will not affect Your rights under the Contract.

12.2 The Contract is between You and Us. No other person shall have any rights to enforce any of its Terms.

12.3 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

12.4 If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking the Contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

12.5 These Terms are governed by English law.

12.6 You or We can bring legal proceedings in respect of the Contract in the English courts. If You live in Scotland You can bring legal proceedings in either the Scottish or the English courts. If You live in Northern Ireland You can bring legal proceedings in either the Northern Irish or the English courts.